Returns & Exchanges
At OffRoadUSA, we want you to be completely satisfied with your rugged apparel and gear. If your purchase doesn't meet your expectations, we offer a hassle-free 30-day return policy on all unworn items with original tags attached.
Initiate Your Request
Log into our online portal with your order number and email address to select the items you wish to return or exchange.
Print Your Label
Once approved, download and print the pre-paid UPS shipping label provided via email to ensure your gear gets back to us safely.
Pack Your Gear
Place the items in their original packaging, attach the shipping label to the outside of the box, and ensure all original tags are present.
Drop Off and Refund
Drop the package at any authorized UPS location; once we receive and inspect the items, your refund will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing